Help

 

Chairperson Assistance

I forgot my password.
At the login screen, simply click on “forgot password”. When prompted, enter your e-mail address and a new password will be immediately emailed to you.

How do I personalize my account and add my group’s logo? 
On your Chairperson home page, choose "Personalize" to select your preferred text and background colour for the banner that will be viewed by your Sellers, friends & family. You may also upload your group/organization's logo by adding the appropriate URL.

Some of my Sellers do not have Internet access. How can they participate?
You can easily download brochures for those Sellers who do not have internet access. These Sellers collect payment from their Supporters as they take orders.  Then, these Sellers turn in their brochures and payment to you.  You tally these orders and submit them with your group/organization's order. For those Sellers with Internet access, they can order online using the Promote Your Fundraiser email link provided to you upon confirmation of your delivery date.

How do I update or edit an order before submitting it?
All final orders can be updated up until noon on the Final Order Date of your fundraiser either online or by phone with our Customer Care Centre. If your Fundraiser End Date has passed, call us toll-free 1-888-4-LC-KITS (1-888-452-5487).

I do not wish to receive e-mail notifications.
That’s okay! On your Chairperson page, “Manage my Account” will help you turn e-mail notifications on or off when a Seller registers or when a Supporter places an order.

How does my group receive its profit? 
As your Sellers take orders, payment is collected at the time of the order. 3-4 days prior to your Submit Order Date, you will collect and tally all of your Sellers orders using the Tally Sheet in the Tools & Tips section on your Chairpersonhome page.  The difference between the payments you’ve collected and the product cost you’ve been invoiced is your profit.  The profit from your pre-paid online orders will be reflected on your invoice.
 

How do I pay for my group’s order?
Your group's/organization's payment is due to the driver on the day of delivery and should be made payable to Little Caesars Pizza Kit Fundraising Program. Our drivers can accept a Cashier’s Cheque or Money Order. Elementary, Middle or High School cheques will also be accepted. Drivers are not able to accept cash, or personal or starter cheques.

 

Seller Assistance

I am writing a cheque for my order. Who do I make it payable to?
Please contact your Chairperson to determine how cheques should be written to your group.  Little Caesars Pizza Kit Fundraising Program accepts one single group payment at delivery in the form of a cashier's cheque, money order or school cheque. We are unable to accept cash, organization, personal or starter cheques.
 

How do I receive my profit?
Please contact your Chairperson to determine how your group/organization's profit is being managed.
 

How do I cancel an order?
Please call our Customer Care Centre from 8:30 a.m.-8:00 p.m. ET at 1-888-4-LC-KITS (1-888-452-5487) to discuss your cancellation options.

 

Other

How can I purchase items outside of a fundraiser?
Pizza Kits can be purchased at one of our Canadian distribution centres located in Trenton, ON or Calgary, AB. Please call us at 1-888-4-LC-KITS (1-888-452-5487) and any of our Customer Care Representatives will be happy to assist you in making arrangements to pick up an order.

How do I contact you?
Our representatives are personally available Monday – Friday 8:30 a.m.-8:00 p.m. ET.  Call toll-free 1-888-4-LC-KITS (1-888-452-5487) or send us an e-mail at service@pizzakit.com.

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